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Introduction to Service Now
  • What is Service Now
  • Why and who can use Service Now

  • Concept of cloud computing in Service Now

  • Introduction to ITIL foundation

  • Navigation and users

  • Helpful portals, releases
Customize Homepage
  • Creating Gauges

  • Define CSS properties, UI Properties

  • Change visibility of Homepage and banner

Tables, Form, Dictionary
  • Creating Application, module
  • Creating table
  • Personalizing form and table layout
  • Creating Section,
  • View
  • Dictionary entries
  • Dictionary overrides
  • Reference qualifiers
  • Related lists
Update set’s Creation
  • Creating an update set
  • Merge update set
  • Retrieve Update set in another instance

Creating workflow

  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, transitions
Service catalog management
  • Use of service catalog, back end execution
  • Creating catalog item, record producer, order guide
  • Create RITM and catalog task
  • Attaching workflow to catalog items

Importing data in Service Now

  • Data sources,
  • XML import
  • Transform maps,
  • Scheduled data import
  • Import sets
  • Transform scripts
  • Data load automation

User Administration

  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user
Email Notification
  • Defining a Template

  • Define notification

  • Email logs

  • Introduction to SMTP and POP mail servers

  • Trigger email on event
Create SLA &Schedule
  • SLA Definitions

  • SLA Properties

  • Attach SLA to tasks

  • Create schedule and child schedule
Scheduled Jobs
  • Introduction to scheduled jobs

  • Scheduled Job log

  • Scheduled reports

Access Control List

  • Create Read, Write and Create ACL on table and field level

  • Debug ACLS

  • Write ACL Scripts

  • Concept of privileged system admin

Content Management (CMS)

  • Creating site, page
  • Dynamic content block
  • Define Header, theme, style sheet
  • Creating UI page, UI macros
Introduction to Web service
  • Introduction to web services
  • SOAP Messages

Debugging

  • Personalize users
  • Debugging Business Rule
  • Debugging ACL
  • Background scripts
Service Now Development Online Training institute in Hyderabad